Perceived CrowdingПечатная книга «Perceived Crowding» в мягкой обложке, язык - английский. В книге 76 страниц, она напечатана на белой офсетной бумаге плотностью 80 г/м². Формат издания — 152x229 мм. Все книги аккуратно упаковываем в прочный трёхслойный непрозрачный картонный конверт.
The purpose of this book is to develop and test a conceptual model that examines the mediating role of emotional dissonance in the relationship between perceived crowding and emotional exhaustion. The model also examines emotional exhaustion as a mediator of the impact of emotional dissonance on service recovery performance, turnover intentions, and absenteeism. In this work, data were collected from ground staff members and their supervisors in a low cost airline company in Turkey. The previously given relationships were tested through structural equation modeling.